Refund Policy

At AKSOLVO, we strive to ensure that our customers are satisfied with their purchases. However, we understand that there may be instances where a refund is required. Please read our refund policy carefully.

Refund Eligibility

  • Refund Request Timeframe: Refunds are available within 7 days of your purchase. After 7 days, all sales are considered final, and no refunds will be issued.
  • Refund Process: To request a refund within the eligible timeframe, please contact our support team at support@aksolvo.co.uk with your order details and a brief explanation of the reason for your request.

Non-Refundable Items

  • eBooks and digital products are non-refundable after 7 days from the time of purchase.

Delivery Policy

  • Delivery Method: All digital products will be delivered via email after payment is complete. You will receive an email with the download link or access information for your purchase.

Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@aksolvo.co.uk.

Misdelivered Packages

  • Packages that are shipped to a different or wrong address due to an incorrect address being provided at checkout are not eligible for a refund of any kind. We may attempt to contact you if we believe that the address you provided may be incomplete or invalid; however, it is your responsibility to provide an accurate address to avoid complications.

Contact Us If you have any questions or concerns regarding our refund policy or need assistance with your order, please do not hesitate to reach out to our support team at support@aksolvo.co.uk. We are here to help and will do our best to resolve any issues you may have.

Thank you for choosing AKSOLVO. We appreciate your understanding and cooperation.